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UCSF Student E-mail Migration Information

  • General Information
    • Username
    • @ucsf.edu e-mail Address
    • Aliases
    • Getting Assistance
      • Contact ITS Customer Support
    • Visual Example of Student Conversion
  • Getting started using your UCSF Email account
    • Log into Outlook Web Access
    • Forwarding your ITSA e-mail account
  • Additional Account Information
    • Moving Email out of ITSA Webmail
    • Moving Contacts out of ITSA Webmail
    • Configure a desktop e-mail client
    • ITS Exchange Support
    • Information on SPAM

    General Information

    Username

    The username for your new ITS e-mail account is your SAA User ID.

    Email Address

    Your new UCSF e-mail address will be in the following format: firstname.lastname@ucsf.edu.

    Aliases

    • Your ITSA address will be included as a permanent alias allowing mail sent there to be delivered to your new account.
    • You are not able to create additional aliases.

    Getting Assistance

    • Contact the ITS Customer Support Center at 415/514/4100, option #2
      during regular business hours, Monday thru Friday from 7:00 AM to 6:00 PM.

    Visual Example of Student Conversion

    Getting started using your UCSF Email account

    1. Set up e-mail forwarding on your ITSA account
        2. Important: Do NOT check: Keep a copy in your mailbox (default no)

    2. Log in to Outlook Web Access (OWA) at https://exchange.ucsf.edu/exchange

        3. To log in to your account:
      1. In the Username field, enter: campus\your SAA User ID (no spaces)
      2. In the Password field, enter: the password included in the email announcement from ITS Customer Support
          3. For lost passwords contact the
          ITS Customer Support Center
          415/514-4100, Option #2
      3. Click the Log On button.

    3. Change your password:
        4. From Outlook Web Access go to the
      • Options menu and
        • select Change Password

    4. Send a test message to Start.Mail@ucsf.edu letting us know that you have set up the forwarding on your ITSA account and have successfully logged into your new UCSF e-mail account.

    Additional Account Information

    Moving Email out of WebMail

    Moving Contacts out of Webmail

    • ITS is provided a list of accounts scheduled for conversion
    • ITS copies the webmail directory for scheduled accounts to a staging server
    • Student logs on to ITSA account at http://itsa.ucsf.edu:8011
    • Follow the platform specific instructions available on the ITSA Conversion pages

    Setting up desktop e-mail client software

    ITS Exchange Support

    Information on SPAM


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    Page maintained by WebEd <WebEd@itsa.ucsf.edu>
    URL:http://its.ucsf.edu/information/software/exchange/desktop/conversion_docs/ucsf_student_info.jsp
    Last Updated: Wed May 25 15:50:30 PDT 2005

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