Get Help
Use Email
Use VPNUCSF ITS Service Alerts: Wednesday, May 16, 2012
Service alerts are listed below, including scheduled maintenance and application service interruptions. Please note, this list may not represent all known issues; contact the Customer Support Service Desk at 514-4100, to log a concern or seek further assistance.
|
Recent Service Interruptions, Scheduled Maintenance & General Announcements |
|
|
CURRENT SERVICE INTERRUPTIONS |
||||||||
|---|---|---|---|---|---|---|---|---|
| Start of Event |
Last Updated |
Event | |||||
| Currently, there are no service interruptions reported. | |||||||
|
Upcoming Scheduled Maintenance |
||||||||
|---|---|---|---|---|---|---|---|---|
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, May 17, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
|||||
| Scheduled Maintenance: mail@UCSF System |
8:00 - 11:59pm, Wed - Fri, May 23, 24, 25, 2012 |
During this maintenance period connectivity to the system will be available. |
|||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, May 24, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
|||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, May 31, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
|||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, June 7, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
|||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, June 14, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
|||||
| Scheduled Maintenance: UCSF Data Center Automatic Transfer Switch Test |
7:00 - 8:00 am, Third Wednesday of Every Month |
All emergency power outlets and emergency lighting will be affected by a momentary interruption at the beginning and the conclusion of the thirty minute ATS test. |
|||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, June 21, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
|||||
|
Recent Service Interruptions, Scheduled Maintenance & General Service Announcements |
||||||||
|---|---|---|---|---|---|---|---|---|
| Scheduled Maintenance: UCSF Data Center Automatic Transfer Switch Test |
7:00 - 8:00 am, Third Wednesday of Every Month |
All emergency power outlets and emergency lighting will be affected by a momentary interruption at the beginning and the conclusion of the thirty minute ATS test. |
||||||
| Scheduled Maintenance: Campus Data Network |
9:00am-1:00pm, Saturday, May 12, 2012 |
We anticipate no direct impact to network services due to the presence of redundant power. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, May 10, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Scheduled Maintenance: Campus Wireless Network |
654 Minnesota St, 7:30-8:00am, Tuesday, May 8, 2012 |
The wireless networks will be unavailable at 654 Minnesota St. for a 5-minute period as the controller reboots. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, May 3, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Service Restored: mail@UCSF |
10:50am, Tuesday, May 1, 2012 |
11:30am, Tuesday, May 1, 2012 |
The issue was traced to a stalled client access service. Restarting the affected service, restored system operations |
|||||
| Scheduled Maintenance: Campus Data Network |
10pm - 1am, Thursday, April 26 - Friday, April 27, 2012 |
We anticipate no direct impact to regular network services to result from this planned upgrade. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, April 26, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Network at the Laboratory of Radiology: ALERT |
2:18 pm, Tues, April 24, 2012 |
Customers are unable to access the network at the Laboratory of Radiology |
||||||
| Scheduled Maintenance: Uninterrupted Power Supply (UPS) in AC-50 |
10:00-11:30am, Wed, April 25, 2012 |
We anticipate no direct impact to our customers during this maintenance window. |
||||||
| Mission Center Building (MCB) Network: Scheduled Maintenance Notification |
6:00pm -7:30pm, Tue, April 24, 2012 |
During the maintenance window, network connectivity will be unavailable for certain users on the 3rd floor of Mission Center Building (MCB). |
||||||
| Scheduled Maintenance: Uninterrupted Power Supply (UPS) in S-13 |
10:00-11:30am, Tues, April 24, 2012 |
We anticipate no direct impact to our customers during this maintenance window. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, April 19, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Scheduled Maintenance: UCSF Data Center Automatic Transfer Switch Test |
7:00 - 8:00 am, Third Wednesday of Every Month |
All emergency power outlets and emergency lighting will be affected by a momentary interruption at the beginning and the conclusion of the thirty minute ATS test. |
||||||
| Service Restored: UCSFguest Wireless Network |
11:45am, Monday, April 16, 2012 |
3:30p,, Monday, April 16, 2012 |
Additional network capacity was added and UCSFguest availability was restored. |
|||||
| Parnassus Wireless Network: Scheduled Maintenance Notification |
8:00pm - 10:pm, Fri, April 13, 2012 |
During the maintenance window, users will experience a short disruption in wireless service as we reboot the Access Points in the classrooms and common areas on the Parnassus Campus. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, April 12, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Service Restored: UCSFwpa Network at MCB |
3:36pm, Monday, April 9, 2012 |
The router interface was stabilized at 3:28pm, and all wireless APs are back to the original wireless controller as of 3:36pm. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, April 5, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Scheduled Maintenance: Uninterrupted Power Supply (UPS) at SFGH, in Rm-002a |
10:30am-12:01pm, Wed, April 4, 2012 |
We anticipate no direct impact to our customers during this maintenance window. |
||||||
| Issue Reported: mail@UCSF ActiveSync Connections |
6:30pm, Thursday, March 29, 2012 |
Customers experiencing this issue should follow the instructions posted on this notice to restore email synchronization to their phones and tablets using an ActiveSync connection. |
||||||
| Scheduled Maintenance: VMware vCenter |
6:00-9:00am, Friday, March 30, 2012 |
We anticipate no service interruption to our customers during this maintenance window. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, March 29, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Scheduled Maintenance: VMware vCenter |
7:00-9:00am, Sunday, March 25, 2012 |
During this change window all virtual machines will continue to run normally but there will be no vSphere client access during this time. |
||||||
| ANNOUNCEMENT: COGNOS 10.1.1 Upgrade |
8:30am, Friday, March 23, 2012 |
You will be able login to Cognos Business Intelligence through MyAccess; and we are upgrading the BI Cognos software to the most recent version, Cognos 10.1.1. |
||||||
| Scheduled Maintenance: mail@UCSF and BlackBerry ES |
8-11:59pm, Thursday, Friday, Saturday, March 22, 23, 24, 2012 |
During this maintenance period connectivity to the system will be available but is not guaranteed. Customer accounts will experience a service interruption of no more than 10 minutes when the host server is updated. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, March 22, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Rescheduled Maintenance: Campus Data Network |
10:00pm-12:01am, Thursday-Friday, March 22-23, 2012 |
Rescheduled from February 23, CENIC will add a new connection to the UCSF Internet High Speed Research Performance (HPR) Network. |
||||||
| Scheduled Maintenance: Campus Data Network |
7:00 - 7:30am, Tuesday, March 20, 2012 |
Due to the presence of redundant systems at this location, we anticipate no network outage during this maintenance window. |
||||||
| Scheduled Maintenance: Campus Data Network |
12:01 - 6:00 am, Sunday, March 18, 2012 |
During this maintenance window, network service to and from Millberry Union will be available but not guaranteed. |
||||||
| Scheduled Maintenance: Campus Data Network |
9:00am - 1:00pm, Saturday, March 17, 2012 |
Due to multiple redundant links connecting the core network sites, we anticipate no impact to network services during this maintenance operation. |
||||||
| Scheduled Maintenance: Research Electronic Data Capture (REDCap) |
6:00 - 11:59pm, Thursday, March 15, 2012 |
Access to the REDCap system will be unavailable during the installation of this upgrade. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, March 15, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Announcement - Authentication and DNS/WINS Server (SOMAD02) Retiring on 3/15/12 |
March 15, 2012 |
Logon authentication and DNS/WINS resolution server (SOMAD02) will be retired on Thursday, 3/15/2012. Desktop computers configured to use this server will be automatically updated to use other available servers. |
||||||
| Emergency Network Maintenance Notification |
7:00 - 8:00pm, Thurs. March 15, 2012 |
To fix a memory leak on the Network Load Balancer, the unit requires a reboot. |
||||||
| Scheduled Maintenance Notification: UCSF Data Center Automatic Transfer Switch Test |
7:00 - 8:00 am, Third Wednesday of Every Month |
All emergency power outlets and emergency lighting will be affected by a momentary interruption at the beginning and the conclusion of the thirty minute ATS test. |
||||||
| Scheduled Maintenance: Active Directory (Net domain) |
9:00-11:00pm, Sunday, March 11, 2012 |
Due to system redundancy, we anticipate no interruption to AD services from this installation procedure. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, March 8, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Scheduled Maintenance: SSL VPN |
4:00 - 6:00 am, Wednesday, March 7 2012 |
There will be a brief full system outage as the connections are move to the new routers. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00 - 11:59pm, Thurs, March 1, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Scheduled Maintenance: UCSF Campus Data Center Electrical Shutdown |
8:00am - 1:00pm, Saturday, February 25, 2012 |
A planned electrical shutdown of the UCSF Campus Data Center has been scheduled in order to proceed with the UCPD project. |
||||||
| Postponed:
|
6:00 - 8:00 pm, Thursday, February 23, 2012 |
This work originally scheduled for February 23, has been postponed until March 2012. We will post an updated announcement once the date has been confirmed. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00-11:59pm, Thurs, Feb 23, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Scheduled Maintenance: Campus Voicemail System |
6:00 - 7:00 pm, Tuesday, February 21, 2012 |
A faulty Campus Voicemail system power supply will be replaced. |
||||||
| Scheduled Maintenance: Active Directory (AD) Campus Domain |
9:00 - 11:00 pm, Monday, February 20, 2012 |
Due to system redundancy, we anticipate no interruption to AD services from this installation procedure. |
||||||
| Scheduled Maintenance: Active Directory (AD) Net Domain |
9:00 - 11:00 pm, Sunday, February 19, 2012 |
Due to system redundancy, we anticipate no interruption to AD services from this installation procedure. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00-11:59pm, Thurs, Feb 16, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Network Services Impacted at Various Buildings on Parnassus Campus: Alert |
8:48 am, Tuesday February 14 |
A power outage is affecting access to network resources to.from the affected buildings. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00-11:59pm, Thurs, Feb 9, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Scheduled Maintenance: Active Directory (AD) Net Domain |
9:00 - 11:00 pm, Sunday, February 5, 2012 |
Due to system redundancy, we anticipate no interruption to AD services from this installation procedure. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00-11:59pm, Thurs, Feb 2, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
|
3:30 pm, February 6, 2012 |
The Campus Network Technicians replaced the defective hardware in the BDF Router at Millberry Union restoring full network capacity. Campus Network Operations continue to monitor the network at that location and will address any further network issues. |
|||||||
|
Advisory on PGP Whole Disk Encryption and Mac OS X 10.7.3 update |
7:45am, February 2, 2012 |
Symantec has identified a potential issue with Mac OS X 10.7.3 (Lion) update and PGP whole disk encryption. |
||||||
| ANNOUNCEMENT: ServiceNow - IT Ticket Tracking System (Email Address Change) |
5:00pm, January 31, 2012 |
The display name for the ServiceNow email address will change to eliminate confusion with the ITServiceDesk@ucsf.edu email address. |
||||||
| Announcement: UCSF SophosAV Service Decommissioning/Migration to SEP |
January 31, 2012 |
ITS will be decommissioning the UCSF Sophos Management servers and will stop providing any support for SophosAV clients. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00-11:59pm, Thurs, Jan 26, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00-11:59pm, Thurs, Jan 19, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Wireless UCSFwpa not authenticating: ALERT |
8:00 am - 9:30 am, Friday, January 19 2012 |
Customers may experience difficulty connecting to the UCSFwpa Wireless Network |
||||||
| Network Outage at 50 Beale Street |
2:50 am - 1:30 pm, Thurs., January 19, 2012 |
A T1 connection issue is causing network issues at 50 Beale Street. |
||||||
| Urgent Maintenance Notification: Aruba Remote Access Point Controllers |
9 - 10 pm, Wednesday, January 18, 2012 |
This maintenance procedure will only affect customers using Aruba RAP2 and RAP5 devices. |
||||||
|
Campus Exchange Issue: RESOLVED |
9:00 AM |
10:45 AM |
All prior issues with mail@ucsf accounts and Outlook have been resolved. |
|||||
| RESOLVED: Power Outage: Dentistry Building |
6:48 AM |
11:30 AM |
Network Traffic to Dentistry has been restored. |
|||||
| Scheduled Maintenance Notification: mail@UCSF System |
7:00-11:00pm, Friday and Saturday, January 13 and 14, 2012 |
ITS will install Windows patches and perform maintenance on mail@UCSF servers. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00-11:59pm, Thurs, Jan 12, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Scheduled Maintenance: UCSF Data Network |
10:00pm – 12:00 Midnight, Tuesday, January 10, 2012 |
ITS will begin accepting and routing the Medical Center private IP networks |
||||||
| Power Outage: 100 Buchanan |
9:15 am, Tuesday, January 10, 2012 |
A power outage at 100 Buchanan is affecting network resources at that location. |
||||||
| Service Restored: Cognos |
4:00pm, Monday, January 9, 2012 |
9:30am, Tuesday, January 10. 2012 |
Renewal of SSL certificate causing additional popup. |
|||||
| Active Directory Maintenance |
8:00 – 9:00pm, Friday, January 6, 2012 |
Change to Active Directory schema will be performed. Systems will be available during this maintenance window. |
||||||
| Weekly MyResearch Maintenance/Update Window |
6:00-11:59pm, Thurs, Jan 5, 2012 |
Access to services hosted at the Data Center will be intermittent and not guaranteed during this upgrade window. |
||||||
| Service Restored: mail@UCSF System |
9:00am, Wednesday, January 4, 2012 |
The issue was traced to a Campus Public Folder server not accepting requests. |
||||||
|
________________________________________________________________ |